Manage or cancel
Settings › your name › Subscriptions › Pics Me. Cancellation takes effect at the end of the period you’ve paid for.
We’ll help.
Reply within 48 working hours, in English or French. Tell us your iPhone model, your iOS version and, for a purchase, your subscriber ID (Profile › Help).
Email support picsmeapp@gmail.comRestore my purchases
New iPhone or app reinstalled: Profile › Restore my purchases, with the same Apple Account.
Get a refund
Payments go through Apple: file your request at reportaproblem.apple.com.
Common issues
A photo in the dump won’t show
It’s probably only in iCloud. Check your connection, then tap “Retry” on the thumbnail, or “Replace” to take the next one.
Pics Me can’t see all my photos
You may have granted limited access. Settings › Pics Me › Photos › Full access.
My subscription isn’t showing
Profile › Restore my purchases, with the same Apple Account you bought it with.
My exported photos aren’t sharp
Pics Me exports at Instagram size (1080 × 1350) from the original. If the source photo is small (a screenshot, a photo received in a message), it will stay softer: use the original taken with your iPhone.
Delete my data
Deleting the app erases everything it stores on your iPhone. For purchase data, write to us with your subscriber ID.